Welcome to San Bernardo Ice Cream

FAQ

About our products (8)

Are San Bernardo products made with sustainable resources?

At San Bernardo we strive to source our ingredients from as many sustainable sources as possible. We're continually changing to improve our resources and ingredients with each generation of our products. 

Here are some of the measures we've taken:

  • The production facility for all our products is RSPO certified for palm oil sustainability.
  • Our Cocoa suppliers have published sustainability programs and/or fair trade certifications.
  • Our coffee suppliers follow the Saiz Sustainability Program and/or fair trade. We have documentation from each of their websites, verifying their commitment to sustainability and to fair trade.

https://rspo.org/

You can review the coffee and cocoa sustainability statements for our suppliers at these links:

http://www.forbeschocolate.com/certifications.asp

http://www.finlays.net/wp-content/uploads/2018/08/Sustainability-Report-2017-Single-Pages-2-Aug-2018.pdf

https://www.barry-callebaut.com/sustainability

Review a statement from our coffee supplier here regarding ethically sourced products and sustainability programs.

Do you have any gluten-free products?

We are not, however a gluten-free facility.  We follow good manufacturing practices to eliminate potential cross contamination between allergen and non-allergen containing flavors, and take necessary precautions to avoid cross-contamination. If a flavor contains an allergen, we declare it on our ingredient list. 

Everyone's allergy sensitivity is different but since we are not a gluten-free facility, even if the products do not contain gluten, we cannot formally make that claim because we do not test them after production to get them certified as gluten free, 



Many of our wholesale ice creams, frozen yogurts, sorbets and toppings are gluten-free by ingredients. Please check with us for more details if you wish to purchase wholesale info@sbicecream.com

Do you have any dairy-free flavors?

We offer three flavors of sorbet in single serve portions in fruit shells, which you can find in the Grab a Spoon Section under desserts.  Other than that, we only sell dairy-free sorbet in wholesale quantities at this time and we are not a dairy-free facility.

If you wish to discuss wholesale dairy-free options, please reach out by emailing us info@sbicecream.com

Is your facility nut-free?

Unfortunately,  we are NOT a nut-free facility, but we do follow strict allergen protocols.  Some of our ice cream products do contain peanuts and/ or tree nuts. We follow good manufacturing practices to eliminate potential cross contamination between allergen and non-allergen containing flavors, and take necessary precautions to avoid cross-contamination. If a flavor contains an allergen, we declare it on our ingredient list. 

Are your products natural and organic?

While there is no formal or official definition of "natural", we adhere to Whole Foods, Sprouts and Earth Fare food ingredient standards if our Signature Escapes Collection. We've made every effort to make our premium products' ingredients natural and are always striving to improve our standards with every iteration of our recipes.

Our Escapes premium ice creams are all:

  • Free from High Fructose Corn Syrup
  • rBST free * (for more info on rBST, check out this link: What is rBST?
  • Preservative free
  • Made with no artificial colors or flavors.

Some but not all of our wholesale products are completely natural. Please contact us if you are interested in learning more about our wholesale ingredients at info@sbicecream.com

None of our products at this time are made with organic dairy unfortunately, but check back in case we're able to change that in the future!

* The FDA states that no significant difference has been shown between dairy derived from rBST treated and non-rBST treated cows. The suppliers of other ingredients, including cookies, candies, toppings, may not be bale to make this claim.

Are your products Kosher?

Our ice cream, sorbet, sherbets and yogurt products are kosher, certified OU-D by the Union of Orthodox Jewish Congregations of America from New York. (see letter here)


Do you have any no sugar or low sugar products?

San Bernardo Escapes premium ice cream collection does not currently come in no sugar or low sugar options. However, compared to our high quality competitors, an pint of our ice cream has 20% less calories and fat on average, without compromising on creamy deliciousness. Our ice cream's are always 100% taste first and foremost!

However, our wholesale food service 3 gallons sizes do come in some fun no sugar and low sugar options for catering, scoop shops, restaurants, hospitals, nursing homes, cruise lines and so many other places. Speak to us if you're interested in learning more: info@sbicecream.com

Where can I find ingredients and nutritional information?

You can download a pdf for each Escapes premium ice cream directly from the product page for each product. Each pdf contains the ingredients and nutrition labels for the individual flavor.

If you are looking for information on a specific product on the website that does not have a pdf download,  please e-mail us at info@sbicecream.com and we'll do our best to provide you with more information.


SHIPPING & RETURNS (5)

What are your shipping policies?

If your order is placed: (All times are Eastern/New York Time Zone)

     By noon will ship out the same day, Monday through Thursday and usually delivery within 1-2 business days.  Holidays may affect shipping schedules.

     After noon Monday through Wednesday will ship the following business day. Holidays may affect shipping schedules.

     After noon Thursday through Sunday will ship the following Monday or business day if there is a holiday. Holidays may affect shipping schedules.

We cannot ship to post office boxes and cannot accept a 3rd party shipping account number at this time.

We only ship to the lower 48 united states.  Sorry Alaska and Hawaii, but we are working on it.  

Please email us if you are outside this area and we can see if we are able to assist, we can be reached at info@sbicecream.com

What are your return policies?

All sales are final once shipped. 

If your ice cream doesn't arrive perfectly frozen, we'll reship the order at our cost.  All notices of product must be received by San Bernardo Ice Cream, in writing, the same day of delivery.  

Photographs of damaged products must be provided in order for a claim to be processed.  

Need customer service? Contact info@sbicecream.com

Will I receive an order confirmation?

An order confirmation will be sent to your email address after placing your order.  Please review this information as soon as possible to ensure all addresses and items are correct. If you need to make any changes to your order, email info@sbicecream.com or call 877-493-2633.  San Bernardo Ice Cream is not responsible if there is an error in your order and we are not notified before it ships.


Can I change my order once it has shipped?

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. 

Once a package has been shipped, the address or items in the order cannot be altered. 

San Bernardo Ice Cream is not responsible if there is an error in your order and we are not notified before it is shipped.

How much does shipping cost?

All our website sales have FREE SHIPPING ALWAYS! You're welcome :)


Business & Wholesale (2)

How do I become a distributor?

To become a distributor or broker of San Bernardo products, please contact us at info@sbicecream.com

Jobs at San Bernardo

San Bernardo Ice Cream is located in the beautiful and busy commercial district of Miramar, FL, USA. We are a small, but growing, family owned and operated business, running a close knit team of hard-working, inspired individuals.

We are constantly on the look out for bright, motivated, additions to join our team locally, from sales staff and marketing to admin, drivers and warehouse employees, all the way to grass roots street teamers. 

We also hire remote contractors and employees based on experience and skill set.

If you believe you have assets that would benefit our company and want to grow with us as we develop our consumer products, contact us with your resume at info@sbicecream.com